handy tips and frequently asked



Our Holiday Home Escapes are available to rent on Rockley Park from 2nd March through to 2nd January each year.


Please note that Haven may change the facilities and entertainment available through the year as the seasons develop.​


Your Reservation Deposits

At the time of booking, we ask for a 25% deposit and a modest £100 refundable breakages deposit which you will get back 3-7 days after your holiday, so long as the holiday home is left in the condition you found it.


If you are paying by Credit or Debit card on our website this will be taken as part of your reservation. If you decide to pay by other means, we will send you out an invoice.


The full amount is due 6 weeks before your holiday.



We accept all the major credit and debit cards on our secure website bookings system.



If you prefer, you can also settle your account using PayPal online.



Alternatively, you can take advantage of your bank's BACS service. We will send you all the details to do this.


Gas, Electricity & Water

There are no hidden suprises.


All of the utility charges for your stay are completely included in your Holiday Home Escape rental fee.

However, it would be appreciated if you could please use them wisely.


On arrival at Rockley Park, simply go to the main reception building and head for the "Holiday Lets" desk where your key will be waiting.


You will be given a map and shown the location of your escape on the site.


On departure, you can return your key back to the "Holiday Lets" desk or post it in the handy "Express" drop box outside.


Checking In

This is after 3pm.


Checking out

Checking out is at 10am. We ask you to abide by this so we can work our cleaning magic for the next guests.


Leaving Early?

Please let us know by text or email if you want to check out earlier so that we can make up the holiday home for the next guests.



We understand that circumstances change and that you may need to alter dates, add people or cancel.


To accommodate life's little hiccups we offer alternative dates or holiday homes whenever possible and we are happy to change your party size, simply get in touch and we will do our best.



If you need to cancel please see the cancellation section of "The Fine Print" page which can be accessed by clicking the button at the bottom of our FAQs.



To ensure you and your guests are completely happy and relaxed with your Holiday Home Escape booking we provide a "no questions asked" 24 Hour cooling off period.


Simply contact us within 24 hours of your booking and we will refund you in full using your original payment method.



Your beds will be made up with clean linen ready for your arrival. This is charged at a flat rate of £25 per booking.


Please note that we do not provide bath, hand or beach towels.


Rockley Park's "Out of season" period is from 2nd of November through to the 2nd January.


Although there are no entertainments or swimming available in the entertainment complex between these dates there is plenty for you and your family to see, do and experience in and around the area.


FunWorks passes are required to gain entrance into the entertainment complex, use the pools, participate in the kids' activities, and use the leisure and entertainment facilities.


You can purchase them on arrival at reception charges are capped based on the number of bedrooms.


Children's High Chairs

Children's High Chairs are available at a modest charge of £5 per chair per booking.


Infant Travel Cots

We can also provide Infant Travel Cots if needed at the same rate (£5 per infant per booking) but do not provide the cot bedding.

Bed Guards

We can also provide bed guards if needed, again for a modest charge of £5 per child.


Park and Launch

Rockley Park has a boatyard and launching ramp. You can store your boat with them and launch, please ring them directly for details and charges.


Please Note

You are not able to keep boats and ribs next to the holiday homes.


Pet-Friendly Escapes

We do have pet-friendly holiday home Escapes, simply look for the "Paw" sticker on the property photos.


Well behaved small/medium and only one dog, please.


Please Note - We do not allow pets in any other of our holiday homes as they are used by other guests who may suffer from nasty allergies.


Rockley Park will allow dogs, but not if your dog is listed as a "Dangerous" breed.

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Seaview Escapes