answers

handy tips and frequently asked

 
Image by United Nations COVID-19 Respons

 COVID SECURE 

When you book with Seaview Escapes, we want you to feel confident and secure in your booking.

ENHANCED DEEP CLEANING

From when you open the door you can be assured that your holiday home is clean and ready for your stay.  

TOTALLY CONTACTLESS

From booking to finding your van in the park, we use technology to help us stay Covid secure including "WHAT THREE WORDS" to help you get to the front door with your phone. No paper maps or scribbled instructions...

Open Sign on a Wooden Door

 OPENING TIMES 

Our Holiday Home Escapes are NORMALLY available to rent on Rockley Park from 2nd March through to 2nd January each year.

 

Please note that Haven may change the facilities and entertainment available through the year as the seasons develop.​

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 DEPOSITS 

Your Reservation Deposits

At the time of booking, we ask for a 25% deposit and a modest £100 refundable breakages deposit which you will get back 3-7 days after your holiday, so long as the holiday home is left in the condition you found it.

 

If you are paying by Credit or Debit card on our website this will be taken as part of your reservation. If you decide to pay by other means, we will send you out an invoice.

 

The full amount is due 6 weeks before your holiday.

Credit Card

 PAYMENTS

Cards

We accept all the major credit and debit cards on our secure website bookings system.

 

BACS

Alternatively, you can take advantage of your bank's BACS service. We will send you all the details to do this.

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WHAT'S INCLUDED

Gas, Electricity & Water

There are no hidden suprises.

 

All of the utility charges for your stay are completely included in your Holiday Home Escape rental fee.

However, it would be appreciated if you could please use them wisely.

A woman handing over a key

 KEY COLLECTION 

When your booking is complete we will send you a confirmation email which includes...

A "WHAT THREE WORDS" ADDRESS

This will help you make your way quickly and easily to your caravans front door with nor fuss or paper maps using your smart phone.
 

YOUR KEY BOX ACCESS CODE

Simply pop in the code to unlock your caravan keys. When checking out just leave the keys in the box ready for Covid Secure Cleaning.

Light Neon Blue "hello" sign on a Blank Background

 CHECKING TIMES 

Checking In

This is after 4pm.

 

Checking out

Checking out is at 10am. We ask you to abide by this so we can work our cleaning magic for the next guests.

 

Leaving Early?

Please let us know by text or email if you want to check out earlier so that we can make up the holiday home for the next guests.

Excited Emoji Balloon

 LOST PROPERTY 

PLEASE CHECK  you have all your personal belongs with you very carefully before your leave.

 

DUE TO COVID-19

We are unable to post or keep any items left in the holiday homes as part of our "Covid Safe" procedures and for health and safety reasons.
 
 

Red Neon "and breath" sign on a Green Jungle Background

 COOLING OFF 

RELAX - STAY COOL

To ensure you and your guests are completely happy and relaxed with your Holiday Home Escape booking we provide a "no questions asked" 24 Hour cooling off period.

 

Simply contact us within 24 hours of your booking and we will refund you in full using your original payment method.

A white, clean and tidy, double bed

 LINEN & TOWELS 

BED LINEN

Linen can be hired from the cleaning service double £20 or single £10 per pack – this is left in a bag ready for you to add to the bed (everything is washed at 60 degrees and steamed for extra protection – duvet cover is on; pillows slips are on just place the sheet on the bed.

 

This can be done at booking or later.  If you wish to bring all or part of your own pillow/pillow slip, duvet/duvet cover and fitted sheet(s).

TOWELS ARE NOT PROVIDED

A closeup of a child holding a handful of Pinecones in a Forest

 LOW SEASON 

Although there are no entertainments or swimming available in the entertainment complex between these dates there is plenty for you and your family to see, do and experience in and around the area.

A young happy child swimming with a float in an indoor swimming pool

 FUNWORKS PASS 

FunWorks passes are required to gain entrance into the entertainment complex, use the pools, participate in the kids' activities, and use the leisure and entertainment facilities.

 

You can purchase them on arrival at reception charges are capped based on the number of bedrooms.

A happy looking young child sitting on a wooden green chair

 HIGH CHAIRS 

Children's High Chairs

Children's High Chairs are available at a modest charge of £5 per chair per booking.

 

Infant Travel Cots

We can also provide Infant Travel Cots if needed at the same rate (£5 per infant per booking) but do not provide the cot bedding.

Bed Guards

We can also provide bed guards if needed, again for a modest charge of £5 per child.

Mooring post with a water background

 BOATS & RIBS 

Park and Launch

Rockley Park has a boatyard and launching ramp. You can store your boat with them and launch, please ring them directly for details and charges.

 

Please Note

You are not able to keep boats and ribs next to the holiday homes.

A white labrador sitting on a doormat looking up at the camera

 DOG ESCAPES 

Pet-Friendly Escapes

We do have pet-friendly holiday home Escapes, simply look for the "Paw" sticker on the property photos.

 

Well behaved small/medium and only one dog, please.

 

Please Note - We do not allow pets in any other of our holiday homes as they are used by other guests who may suffer from nasty allergies.

 

Rockley Park will allow dogs, but not if your dog is listed as a "Dangerous" breed.